Due to the nature of our service refunds are unavailable, our Warrantee allows for full replacement of defective parts. However, if you feel your situation warrants special consideration refunds can be issued at the discretion of management.
All orders are FOB our factory unless otherwise arranged. For some international customers we offer Prepay and Add plus Duties. Orders are normally completed within 14 days of receipt of order. Deliveries to Canada take on average 20 days to arrive, depending on the shipping method used. Deliveries to other countries may take longer. To increase shipping security, a delivery receipt may be asked from you by the delivery company.
Business days are Monday through Friday, excluding holidays determined by common and other freight carriers. For each individual order, we select a shipping method that will provide both value and speedy delivery. Please note that customers outside Canada shall be required to pay import taxes, duties, tariffs or similar charges which may be imposed over and above ordinary shipping charges.